Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

Return Window

You may request a return within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Contact us at support@directcarpart.com with your order number and reason for return. We will provide return instructions. Please do not send items back without contacting us first.

Non-Returnable Items

Items that are used, damaged through customer misuse, or missing original packaging may not be eligible for a full refund.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days.

Right of Withdrawal (EU/UK Customers)

If you are a consumer in the European Union or United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive and equivalent UK regulations. To exercise this right, contact us at support@directcarpart.com within 14 days of delivery. You will be responsible for return shipping costs unless the item is faulty or not as described.